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How toto24 Handles Your Personal Information

Your account data — from your DANA, OVO, or GoPay wallet details to your login activity — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionWallet Privacy: DANA, OVO, GoPayYour Right to Access & DeleteIndonesia-Focused Data Handling
toto24 How toto24 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. Reach out through any of the channels below and we'll respond as quickly as we can.

Team online

Live Chat

Start a chat from your account dashboard. Our team handles data access and deletion requests through live chat during support hours.

Email Support

Send your privacy request to our support email. Include your registered account details so we can locate and verify your record.

Account Help Centre

Log in and visit the Help section to submit a formal data request. You can track the status of your request from the same page.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency are built into how we run accounts on toto24. Here's what that looks like in practice — from how your wallet data is stored to how you can request changes.

Encrypted Account Storage

Your account credentials and linked wallet details — DANA, OVO, GoPay — are stored with encryption at rest. We do not log full payment account numbers in our systems.

Cookie and Session Control

Session cookies keep you logged in across your device. You can clear these at any time through your browser settings, and your account remains accessible after a fresh login.

Data Retention and Deletion

Active accounts retain data for operational and regulatory purposes. Once you close your account, we delete non-required data and can confirm what remains upon request.

How to Request Changes

Submit a data access, correction, or deletion request through live chat or the Help Centre in your account. We aim to respond within the timeframe required by applicable local regulation.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is handled on toto24. If your question isn't here, reach out through live chat or the Help Centre.

We collect your name, contact details, and the payment method you register — such as DANA, OVO, or GoPay. We also log login activity and device information to keep your account secure.

We share only what payment processors need to complete your transaction. We do not sell your personal data. No marketing third parties receive your account information without your consent.

We delete non-essential data when you close your account. Some records are kept for the period required by applicable regulations in Indonesia. You can request a breakdown of what we retain.

Yes. Log in, go to the Help Centre, and submit a data access request. You can also send the request via live chat. We'll verify your identity before releasing any account information.

Submit a deletion request through the Help Centre or live chat. We'll confirm what can be deleted immediately and what must be retained under local regulatory requirements before proceeding.

Cookies keep your session active and remember your preferences. You can disable or clear them through your browser settings at any time. Some features may require a fresh login after you do.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.